Contact Information
At Fields we are passionate about providing outstanding customer service and are happy to help with any queries you have.
Shop at Fields the Jeweller
- Shop in-store with the assistance of our highly trained staff.
- Click & Collect operating in all Fields locations
- Shop Online with fast and convenient delivery to your door.
Help with Credit Card Payments
If you are experiencing difficulties during checkout paying with your credit card, please try the options below:
- Check that you are enabled for 3D Secure with your bank
- Check that your billing name and address is correct and does not contain any special characters
- Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
- Use an alternative payment method such as Paypal
- If you are still experiencing difficulties, please contact our Customer Happiness Team through the Contact Us options on this page.
Stores
Find a store and their respective phone numbers on our Showroom Locator
Online order enquiries
Due to high demand, your order may take an extra 2–3 days to reach you. We’re working hard to get it to you as soon as possible, and you’ll receive tracking details via email once dispatched.Please note, our Customer Happiness Team is here to help via email. Our phone lines are currently unavailable, but we’re committed to responding to your email within 72 hours. Thanks for your patience – we’ll get back to you as soon as we can. Our team can be reached via email sales@fields.ie
Online order enquiries
For help with online order enquiries, our Customer Happiness Team is available during business hours. You can reach us by email at sales.team@fraserhart.co.uk, Monday to Friday, 9am–5pm (excluding public holidays in the UK and Republic of Ireland). Alternatively, you can call us on 015392000, Monday to Friday, 10am–4pm (excluding public holidays in the UK and Republic of Ireland).
Call us
You can contact our customer happiness team by phone on 015392000. Our team is available to assist you Monday through Friday, 10am to 4pm (excluding public holidays).
Email us
Complete our online form above to send your enquiry to our Head Office Team.
Contact us
Complete our online form above to send your enquiry to our Customer Happiness Team.
Book an appointment to explore our pieces in-store or enjoy a virtual consultation from home with advice from our experts.Email us
Complete our online form above to send an email to our Customer Service team. If you are contacting us about your order, please include your order number in the comment's section below. This would help us to process your query as quickly as possible.