Overview
1. Delivery Charges
2. Delivery Process
3. Click & Collect
4. Exceptions to Delivery Times
5. Multiple Item Orders
Christmas Delivery Update
We’re working hard to get your order to you during this busy season!
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Please note, delivery times for items marked as special order may vary, please see product pages for details.
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DELIVERY TYPE |
DELIVERY COST |
DELIVERY DESTINATIONS |
Next Day Delivery* |
€5 for orders under €75 |
Republic of Ireland |
Next Day Delivery* |
FREE for orders of €75 + |
Republic of Ireland |
Standard delivery |
€5 for orders under €75 |
Republic of Ireland |
Standard delivery |
FREE for orders of €75 + |
Republic of Ireland |
Standard delivery |
€10 |
United Kingdom |
Standard delivery |
€15 |
Rest of Europe |
Standard delivery |
€25 |
Rest of World |
Click & Collect |
FREE on all orders |
Fields stores. Ireland only. |
* Terms, Conditions & Exclusions Apply.
* Custom costs apply for orders to the UK. The customer is responsible to pay the custom costs in order to receive their order.
* Certain products are restricted from shipment outside of Europe, we apologize for any inconvenience caused.
* Please note that it is not possible for customers from tax free countries to make an order on Fields.ie.
* Please note that Gucci watches and jewellery are not eligible for international shipping outside of EEA, UK and Switzerland.
Once you place your order you will receive an ‘order acknowledgement email' detailing the products you have ordered. Kindly note that this is not an order confirmation or order acceptance from us. Once your product has been shipped from our warehouse we will send you a ‘dispatch confirmation email’.
For orders which contain multiple items products may be dispatched from different dispatch centres and, therefore, might not all arrive at the same time.
We do not offer wrapping service for online orders. All items will include one gift bag. Should you require more than one please email us at sales@fields.ie
At Fields.ie we wish for your special purchases to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 3-5 working days after dispatch. Please note you will need to sign for your delivery.
Kindly note that, as we use a third-party courier – UPS – for the delivery of all online orders, we are not responsible for tracking or amending your delivery once it leaves our warehouse. Should you wish to arrange an alternative delivery time, you can do so by contacting UPS directly on +353 152 45446 and quoting your tracking reference number.
We are also happy to include deliveries to Parcel Motel. In order to deliver your item to a Parcel Motel depot please ensure you enter your Parcel Motel details in the Delivery Section of the checkout.
Next Day Delivery is available only for delivery destinations in Republic of Ireland.
Next Day Delivery is available for all immediately available items under the condition that the order is made on a business day (Monday to Friday) before 12pm / that the customer receives the order confirmation before 12pm. Please note that if the order is made/confirmed on Friday (by 12pm), the order will be delivered on the next business day, i.e. Monday.
Next Day Delivery is not applicable for orders placed on bank holidays, Saturday, and Sunday and excludes Pre Order items and Special Order items. Next Day Delivery will be noted as a delivery option during checkout for eligible items/orders.
While we use our best endeavours to deliver by the next working day, there may be occasional factors, such as postal delays, which could affect this timing.
All orders outside of Ireland (within Europe and rest of the world) will be delivered by FedEx. In order to track the progress of your order, please enter the tracking number provided in your dispatch email to the following link https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=ie .
Please note that all FedEx and TNT services are temporarily suspended until further notice for:
For more information on FedEx Service Impacts please see Service Updates.
Please note that international orders may be cancelled by Fields the Jeweller in cases of unresolvable customs clearance issues.
Please note that Gucci watches and jewellery are not eligible for international shipping outside of EEA, UK and Switzerland.
Kindly note that we may have to amend or cancel your order as a result of any of the following:
Payment is taken in full at time of your order, you will not need to pay anything when you collect your item in-store.
Delivery times vary depending on the chosen store but are usually achieved within 5 working days (Monday to Friday). We will send you an email when your order has been received as well as a confirmation email once your order has been dispatched and is ready for collection in your chosen store. This email will include a store map and opening times. Please ask a member of staff in-store to pick-up your order.
Collecting your item in-store
Collect within 7 days
Click & Collect Terms and Conditions
5. MULTIPLE ITEM ORDERS
If your order contains multiple items, please note it may be fulfilled from a number of locations depending on stock availability, resulting in multiple deliveries. You will receive your dispatch email when your last item is dispatched from us.
Your dispatch email will have all your tracking information enclosed.
If there is any issues with one of your items the Customer Happiness Team will contact you directly.
6.CHRISTMAS RETURNS POLICY
For your convenience this Christmas, we've extended our refund policy.
You can exchange or get a refund for eligible purchases* made between November 1st, 2023, and January 7th, 2024, as long as the items are unused, in their original packaging (unaltered), and you have the guarantee and proof of purchase. This extended return policy is provided in addition to your statutory rights.
*Please note standard returns conditions and exclusions apply.