Frequently Asked Questions

WE ARE HERE TO HELP.

Welcome to Fields The Jewellers. We are passionate about providing an outstanding customer service and are happy to help you with any queries you have. If you cannot find the answer you are looking for in our FAQs, please contact us directly.

If you are experiencing difficulties during checkout paying with your credit card, please try the options below:
Check that you are enabled for 3D Secure with your bank
Check that your billing name and address is correct and does not contain any special characters

Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
Use an alternative payment method such as Paypal.
If you are still experiencing difficulties, please contact our Customer Happiness Team through the contact options on the Contact Us page.
Here at Fields we are dedicated to providing the highest standard of customer care, so if you seek assistance please contact us at +353 1 539 2043 or +353 1 539 2006, or alternatively, email your query to info@fields.ie.

We are delighted to announce that our stores have re-opened as of May 17th and are offering full service including Click & Collect
Shop in-store with the assistance of our highly trained staff
In-store consultations - no appointment neccessary!
Click & Collect operating in all Fields locations
Shop online with fast and convenient delivery to your door
Live chat online for any product queries or for online shopping assistance
Talk to one of our highly trained jewellery and watch experts before you buy!
Visit our stores for a consultation - no appointment neccessary!
Book a consultation online through the Schedule a Consultation feature available on the product pages.
If you would like to enquire about an order placed on our website, contact our Customer Care Team at info@fields.ie, alternatively on +353 1 539 2043 or +353 1 539 2006. Please quote your order reference number at time of enquiry.
At Fields.ie we wish for your special purchases to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 3-5 working days.
* For orders which contain multiple items products may be dispatched from different dispatch centres and, therefore, might not all arrive at the same time.
* If your item has to be ordered directly from suppliers and we are unable to dispatch your order within our usual delivery timespan, we will contact you to discuss and advise.

Detailed delivery information, including charges and current Covid-19 updates with regard to delivery times, can be found here.
* Please note Fields will not be responsible for any duty or charges incurred on overseas orders.
* Custom costs apply for orders to the UK. The customer is responsible to pay the custom costs in order to receive their order.
Refunds Policy
Fields.ie operates a 30 day exchange or refund policy. Our refund policy is exclusive to our online store.
All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Refunds & Exchanges by post
Should you wish to exchange or receive a refund on an item please return the item to the address below by post* within 30days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase, to the following address:

Web Department
Anthony / Nicholas Group
Unit M3
Grants Road
Greenouge Business Park
Newcastle
Co. Dublin

Refunds to a Fields Store.
Alternatively, you may return the item(s) to any of our 13 Fields stores, accompanied by the original receipt which would have been emailed to you when the order was placed.

• Refunds are possible on items purchased with a credit/debit card
• PayPal and Apple Pay orders will need to be returned via post in order to be eligible for a refund
• Goods (except earrings), can be exchanged in-store within 30 days with proof of purchase if in pristine condition, unworn, and accompanied with the original box and guarantee
• All items must be returned unworn and in pristine condition, accompanied with the original box and guarantee
• Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase
For hygiene reasons, we regret that we cannot accept the return of earrings once the packaging has been opened. This does not affect your statutory rights.
*Fields are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.

For my information on Refunds available here.
Exchanges through stores
You may return the item(s) to any of our 14 Fields stores, with proof of purchase, for a 30 day exchange. You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.
For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.
RING SIZES
Our rings are generally available in sizes J-Q for Ladies, and sizes R-W for Gents -larger and smaller sizes may need to be specially ordered. Please be advised that prices are subject to change if items are to be specially ordered. If this is the case, we will contact you with advice on any additional charges which you may incur, and with an estimated delivery time. Special orders will not be delivered within 2-5 working days.
Please note that we offer free resizing within 30 days of purchase. If you would prefer to speak directly to a staff member, please contact us at +353 1 539 2043 or +353 1 539 2006, alternatively email us at info@fields.ie.
On occasion some of our more popular sizes may be out of stock. If this occurs and will delay your order delivery, we will contact you.
GIFT VOUCHERS
  • Fields Gift Vouchers can be purchased on Fields.ie and in Fields stores.
  • Fields Gift Vouchers are not a cheque guarantee, credit or charge card.
  • Gift Vouchers can be purchased online and in any Fields store in the Republic of Ireland. Gift Vouchers can be redeemed both online and in Fields stores.
  • Multiple Gift Vouchers can be purchased in one transaction.
  • Multiple Gift Vouchers can be redeemed in one transaction.
  • Fields Gift Vouchers may not be exchanged for cash and are non-refundable.
  • No change will be given but the balance may be applied to future purchases. Transactions that exceed the remaining Gift Voucher balance are prohibited and may be declined at the point of sale unless another form of payment is offered to make up the difference for the merchandise.
  • Gift Vouchers are valid for 5 years from the date the of issue. After 5 years, the Gift Vouchers will expire and any balance remaining will be deducted.
  • The minimum amount required to purchase a Gift Voucher is €10 and the maximum is €5000 per Gift Voucher. You can check the Gift Voucher balance at any Fields store in the Republic of Ireland as well as online.
  • Fields cannot be held liable for Gift Vouchers, once purchased, which are subsequently lost, stolen or damaged. Replacement Gift Vouchers and/or refunds will not be issued in such an event.
  • Fields reserves the right to amend these Terms and Conditions from time to time where it reasonably considers it necessary to do so (e.g. to change the scope of the Gift Vouchers service, notify of the service's withdrawal or in the event of circumstances beyond its control). Reasonable notice of such changes will be given where possible.
  • Fields makes no warranties, express or implied, with respect to Gift Vouchers including without limitation, any express or implied warranty of merchantability or fitness for particular purpose. In the event of a Gift Voucher non-function, Fields sole liability, shall be the replacement of such Gift Voucher.
  • If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition(s).
  • These Terms and Conditions are subject to Irish law and the exclusive jurisdiction of the Irish courts.

GIFT CARDS
  • Gift Cards are not a cheque guarantee, credit or charge card.
  • Gift Cards purchased with euros are redeemable in full or part payment for merchandise from Fields stores and within the Republic of Ireland only. Gift Cards are not redeemable on Fields.ie.
  • Gift Cards may not be exchanged for cash and are non-refundable.
  • No change will be given but the balance may be applied to future purchases. Transactions that exceed the remaining Gift Card balance are prohibited and may be declined at the point of sale unless another form of payment is offered to make up the difference for the merchandise.
  • Gift Cards are valid for 5 years from the date the of issue. After 5 years, the Gift Card will expire and any balance remaining will be deducted.
  • The minimum amount required to purchasea Gift Card is €10 and the maximum is €5000 per Gift Card. You can check the Gift Card balance at any Fields store in the Republic of Ireland.
  • Fields cannot be held liable for Gift Cards, once purchased, which are subsequently lost, stolen or damaged. Replacement Gift Cards and/or refunds will not be issued in such an event.
  • Fields reserves the right to amend these Terms and Conditions from time to time where it reasonably considers it necessary to do so (e.g. to change the scope of the Gift Cards service, notify of the service's withdrawal or in the event of circumstances beyond its control). Reasonable notice of such changes will be given where possible.
  • Fields makes no warranties, express or implied, with respect to Gift Cards including without limitation, any express or implied warranty of merchantability or fitness for particular purpose. In the event of a Gift Card non-function, Fields sole liability, shall be the replacement of such Gift Card.
  • If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition(s).
  • These Terms and Conditions are subject to Irish law and the exclusive jurisdiction of the Irish courts.
    • We accept the following payment options:

    American Express
    Visa
    Mastercard
    Maestro
    Apple Pay
    Paypal
    We do not accept One4all cards or pre-paid voucher cards, unless they are displaying a Visa or Mastercard symbol.